The central privacy promise: audio is never stored. Deepgram receives audio to transcribe it, and the recording is deleted as soon as it is transcribed. Anthropic receives transcript text to analyze it. The transcript and the review are kept, encrypted, in your BetterTalk account so your history is there when you sign in. Access is tightly restricted and audited, nobody at BetterTalk reads conversations as part of normal work, and you can delete your conversations—on your own for one you recorded alone, and with your partner's approval for one you recorded together.
1. Scope
This notice applies to the BetterTalk website, Mac app, accounts, billing, and support. It does not cover a third-party service's own website or an email provider you choose to use.
2. Information we process
Depending on how you use BetterTalk, we may process:
- Account and device information: email address, account identifiers, registered-device information, and device status.
- Subscription information: if you complete checkout, plan, entitlement, usage, transaction status, and payment-provider identifiers. Stripe processes your payment-card details. BetterTalk does not store full card numbers.
- Operational information: conversation duration, provider and model used, latency, status, token counts, estimated cost, and content-free security events.
- Support information: your email address and whatever you choose to include when you contact us. Please do not email recordings, transcripts, passwords, private relationship details, or payment-card information.
- Website request information: the hosting provider processes basic request data such as IP address, browser information, requested page, and timestamp to deliver and protect the site.
- Website adoption information: page viewed, broad referral category (such as search, social, email, or direct), download and support-link clicks, and a random browser identifier that is hashed before storage. The identifier expires from your browser after 30 days.
The public website uses this limited first-party measurement to understand adoption. It has no session replay, advertising pixels, marketing cookies, precise location collection, or cross-site tracking, and it honors browser Do Not Track and Global Privacy Control signals.
3. Conversation content
Both people must visibly consent before recording starts. The app sends audio directly to Deepgram for transcription and speaker separation. BetterTalk servers do not receive the audio, and the recording is deleted as soon as it is transcribed.
Speaker-labeled transcript text passes through a narrowly scoped BetterTalk relay to Anthropic for analysis. The relay validates and forwards the request without logging or storing the transcript. Account, device, email, billing, and session identifiers are excluded from the content sent to Anthropic.
Useful derived results return to the Mac and are encrypted locally. The transcript and the review are also stored for your BetterTalk account, encrypted with an application-layer key before they are written, so the service can show you your history and analyze how your conversations change over time. Reading them requires an authenticated device signed in to your account. If you link accounts with a partner, your stored conversations become visible to them after they review a summary of what would be shared—counts and dates, not content—and confirm. Audio is never stored. Spoken content can still identify people even when account identifiers are removed.
See Security & Privacy for the complete data path, provider retention details, and the limits of this architecture.
4. How we use information
We use the limited information described above to operate accounts, understand which public pages and download paths help people adopt BetterTalk, provide and secure the Service, keep your conversation history available and analyze how your conversations change over time, measure entitlement usage, process subscriptions, respond to support, investigate abuse or technical failures, comply with law, and improve content-free product operations. The recording agreement is acknowledged in the Mac app. When two people link their accounts as partners, BetterTalk records a consent receipt on its servers: the policy version and the time it was accepted, and no conversation content.
BetterTalk does not sell conversation content or personal information. We do not use conversation content for advertising or to train models.
6. Retention
BetterTalk never stores conversation audio. Temporary audio on the Mac is deleted after processing, with a startup cleanup for temporary items older than 24 hours. The transcript and the review are kept, encrypted, in your account until the conversation is deleted. The encryption keys for stored content are destroyed when that content is fully deleted: when you close an account that has no linked partner, or when you and your partner both approve deleting a conversation you recorded together. Closing your account does not remove conversations a current or former partner still has access to, and those stay available to them. Locally cached copies remain on the Mac until you delete them or remove the app.
Content-free provider and security telemetry is kept for up to 90 days by default. Website adoption events and content-free product usage events are kept for up to 180 days, then deleted automatically. We keep account, subscription, transaction, and support information for as long as needed to provide the Service, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention can vary when law requires a longer or shorter period.
Provider retention is described on the Security & Privacy page. Anthropic's standard commercial API policy permits retention for up to 30 days.
7. Your choices and requests
You can choose not to record, stop a recording, remove locally stored results, cancel a subscription, or stop using the Service. Both participants may withdraw recording consent at any time.
A conversation you recorded on your own deletes immediately. Deleting a conversation you recorded with a linked partner takes both of you approving it: one asks, the other approves or declines. Either partner can hide a conversation from their own view without the other person being told, and either partner can unlink at any time. After unlinking, you both keep access to the conversations you recorded together, and linking again needs a new code.
You may ask to access, correct, or delete account information by emailing [email protected]. We may need to verify the request. Some information may be retained when required for legal, security, fraud-prevention, tax, or transaction-record purposes. Depending on where you live, you may have additional privacy rights and a right to appeal a decision about a request.
8. Security
BetterTalk uses technical and operational safeguards designed to hold conversation content apart from account and billing systems. Transcripts and reviews are encrypted with an application-layer key before they are written to storage, reads require an authenticated device on your account, administrative access is restricted and logged, derived results are encrypted locally, temporary files are protected and deleted, and provider access uses scoped credentials.
No system can guarantee perfect security. Protect your Mac, account credentials, and email account, and contact us if you believe someone has accessed your account without permission.
9. Age limit
BetterTalk is for adults. You must be at least 18 years old to create an account or participate in a recorded conversation through the Service. We do not knowingly collect personal information from children.
10. Changes and contact
We may update this notice as the Service or law changes. We will post the revised notice and change the effective date. We will provide additional notice when required for a material change.
Email privacy questions or requests to [email protected].