01What happens while we are talking?
BetterTalk transcribes the conversation, keeps turns visible, and updates live signals such as the warm-to-hard balance, recurring patterns, and coaching prompts.
02Does it decide who is right?
No. It focuses on the way the conversation is moving—not who wins. The goal is to help both people notice a pattern and try a better next move.
03Is BetterTalk therapy?
No. BetterTalk is a conversation-practice tool. It is not medical care, couples therapy, crisis support, or a promise of a particular relationship outcome.
04Can anyone at BetterTalk hear or read us?
Audio is never stored, so there is no recording for anyone to hear. Your transcript and review are kept encrypted for your account; access is tightly restricted and audited, and nobody at BetterTalk reads conversations as part of normal work.
05Who processes the conversation?
Specialist transcription and analysis providers process the conversation without your BetterTalk account information. Audio is never stored; the transcript and the review are kept encrypted in your account so your history is there when you sign in. The Security & Privacy page explains the complete data path.
06Can my partner see our conversations?
Only if the two of you link accounts, and only after they agree. One of you creates a one-time code; the other signs in with their own Apple ID, enters it, sees a plain summary of what would be shared—how many conversations and the dates, not the content—and confirms. After that you each see your shared history from your own Mac. Either of you can hide a conversation from your own view, and the other person is not told. Either of you can unlink at any time; you both keep access to the conversations you recorded together, and linking again needs a new code.
07What is a weekly check-in?
A guided conversation of about ten to fifteen minutes, recorded and transcribed like any other. Five short steps: how the week felt, something each of you appreciated, follow-ups drawn from your own past conversations, one fresh question, and a close. Check-ins are not scored for conflict. The weekly reminder is optional and stays off until you turn it on.
08How do we delete a conversation?
A conversation you recorded on your own deletes immediately. Deleting one you recorded with a linked partner takes both of you approving it—one asks, the other approves or declines—and the encryption keys for that content are destroyed once it is fully deleted.
09How much does it cost?
Your first hour is free. After that, BetterTalk is $20 per month.